CPAP Users with Philips devices regarding the recall (updated May 29, 2024):

Strengthening patient safety and quality is our highest priority. We have intensified our commitment to these efforts to achieve greater benefits for you and your patients.

We want to remind you of key information and new resources available to you.

Sleep Therapy Information
As part of our commitment to completing the remediation, we are sending reminder emails encouraging patients:

• Who have not yet registered an affected device to do so via the registration page, and
• Who have registered an affected device to complete the necessary actions in the Patient Portal.

We are also asking customers and clinicians to help us remind patients that if they have not yet received their replacement device, they may need to take a specific action in the Patient Portal.

Philips Respironics DreamStation 2 Advanced CPAP device
It’s important to us that you feel confident in the replacement sleep therapy devices that they receive. For patients who receive a Philips Respironics DreamStation 2 Advanced, we’ve developed a handout to help them to feel confident about using their new therapy device.  This handout includes information on the silicone foam in the device, as well as information about how the humidification works.

If you have any questions, our contact and support page is always available to you, or you can call us at 833-262-1871 to be connected to the right support team.

Thank you for your ongoing patience and we will continue to share regular updates.