Medical Records Requests
Requests for Medical Records may be faxed to (757) 925-6719 or (757) 967-0675. Please note that patient records may be faxed to other medical offices and Providers. Patients who request a copy of their records will be required to pick up their records from one of our offices; they cannot be mailed to patient and/or sent to the patient via fax or email.
Patients may be able to access certain records on our Patient Portal at MyHealthRecord.com
Medical Records Requests are processed in the order they are received on a weekly basis. Records requested by a medical provider, office or facility are processed within 24 hours of the request.
MEDICATION REFILL POLICY - Refills of all medications, including narcotics, will be provided Monday through Friday during regular office hours. As a courtesy, we ask that you notify our office with your refill request at least 48 hours in advance of needing your medication. Please note that we may not be able to complete your refill request before the weekend if we do not receive your request by Thursday afternoon.
Medication refills will only be given to individuals under current treatment by one of our providers. In the event that you have not been seen by one of our providers within the last 6 months, a follow-up visit may be required. Alteration of a prescription or use of medication against medical advice will not be tolerated and will be considered grounds for termination of treatment or dismissal from our practice.
This policy is effective as of JANUARY 1, 2010 and applies to Neurology & Sleep Associates of Suffolk.
You may contact our Billing Department at (757) 539-0728 for questions regarding your account, make a payment, or request an itemized statement.
Most all insurances accepted. However, insurances we do NOT accept as of January 1, 2016 for new patients:
- Virginia Medicaid
- Virginia Premier (we do accept Virginia Premier Complete Care [combination Medicare/Medicaid]
- Healthkeepers Plus
- Optima Family Care
- NC Medicaid (as of 5/01/2016)
Prescription Refills - Billing - Medical Records